Frequently Asked Questions
Can I have the coffee ground?
We strongly encourage you to grind your own coffee. You will get much more out of the coffees if you DIY than getting us to grind it for you. For an inexpensive grinder, you can check out the Porlex hand grinder from our webshop.
Are your coffees Fairtrade Certified or Direct Trade Certified?
We buy coffees based on taste and quality. Fairtrade or Direct Trade certifications are not prerequisites for us. We are already buying most of our coffees direct and we pay significantly more than Fairtrade prices for our coffees. Since we started our roastery, we have been buying some of our coffees directly from farms in Colombia, Guatemala, El Salvador, Honduras and Nicaragua. We aspire to develop long-term relationships with coffee farmers who can provide quality assurance so that we have a sustainable supply of good quality green coffee. When we work with importers, we only work with those who share the same beliefs as us in terms of quality and transparency. We also try to work with coffee farms that make an effort to implement sustainable farming practices and take care of their farm workers.
How should I store my coffee?
We suggest to keep the coffee in the packaging that it comes in, rolled up tightly and store in an air-tight container. Keep the container in a cool, dry place, away from the sunlight. Do not keep the coffee in the refrigerator/freezer. Due to the humidity in the local climate, condensation occurs when you take the bag in/out of the refrigerator/freezer. Moisture does no good to the coffees until you start brewing it. Also, coffee is porous and will absorb the flavours around it. Surely you do not want your coffee to smell fishy?
How long will my coffee last?
We encourage you to use your coffee within one month from the roast date to get the best flavours from it. The better the storage conditions, the better the flavours hold but we do recommend you to buy in small quantities to avoid coffees from becoming stale if your consumption pattern results in one bag lasting you beyond 3 weeks. We find that well roasted and well-stored coffee is at its best between 5 days to 1 month after roasting.
What are the recommended ways to brew the coffee myself?
There are numerous ways to make coffee and that’s the fun part. Experiment to find a way that you like. A couple of general pointers to help you get started:
1. Use filtered water, not mineral water. Water makes up 95-98% of the cup of coffee, so don’t underestimate the importance of water quality.
2. Try using water that is between 90-95°C or just off the boil for a minute or so if you do not have a thermometer handy.
3. We feel that this temperature range typically helps to extract the flavours from the coffee. For Aeropress, you can try with a lower temperature around 80-90°C.
4. Grind coffee right before brewing.
5. Start with a brew ratio of 60-70g of coffee for every 1 litre of water and then adjust the ratio according to your taste and age of beans. (It’s wise to invest in a weighing scale)
6. Grind size makes one of the biggest impact to your cup after water, so try adjusting the grind size to achieve the best taste results for your enjoyment.
We check the conditions of all the brewing accessories and merchandise prior to shipping, hence the item(s) delivered are not refundable unless there are serious faults/defects that were undetected by visual inspection. Unfortunately we cannot accept returns for coffee orders. We also cannot guarantee that orders will be redirected if the incorrect shipping address was provided during the purchase.
If you have any issues, you can contact us at firstname.lastname@example.org. We will do everything we can to ensure you are completely happy with your order. For certain accessories, we might need to direct all the parts/warranty issues to the manufacturer/distributor where necessary.
We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, shipping address – credit card payments are processed through Stripe.com so we do not have access to your credit card details.This allows us to process and fulfil your orders, and to notify you of the status of your order.
Nylon Coffee Roasters do not and will not sell, trade or rent your personal information to others.
If you have any questions or queries please get in touch email@example.com